Seamstress Jobs

About The Position

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience is required, preferably in bridal or special-occasion production.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Ability to use POS terminals and computers, and to read and use electronic devices and phones for extended periods.
• Ability to perform the physical demands described, including standing, walking, reaching, climbing stairs, bending, twisting, and moving throughout the store.

Nice To Haves

• Prior experience with a computerized POS system.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, resolve conflicts, and adapt service to customer needs.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and partner with leadership when escalation is needed.
• Explain alteration and personalization services and how they can improve a customer’s dress for an event.
• Assist stylists with closing sales by advising customers on gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to confirm they meet quality standards before delivery.
• Answer customer questions and provide product and service information.
• Build customer relationships to support satisfaction and loyalty.
• Process special-order pickups and maintain inventory and first-quality merchandise standards.
• Ensure alteration pricing follows company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Discount for identity theft protection
• Discounts for home and auto insurance
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance