Seamstress

Davids Bridal•Asheville, NC

14d

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled customer service while representing the David’s Bridal brand as members of the store team. The role involves supporting customers throughout their alterations experience, helping stylists with gown-fit and customization consultations, promoting alterations and personalization services, and ensuring garments meet quality standards before delivery. Alterations Specialists also support store operations, including customer flow, inventory management, cash-wrap transactions, and maintaining a clean, organized alterations room.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.
Ability to stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend and twist; and move throughout the store.
Ability to talk to and hear customers.
Ability to see at close and far distances, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly and adapt communication style to customers’ needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and resolve service issues promptly and in accordance with company guidelines; escalate issues and partner with leadership when appropriate.
Explain how alterations can help perfect a dress for an event and promote alteration services and personalization options.
Assist stylists in closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to verify their condition before final delivery.
Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
Process special-order pickups and support inventory management while maintaining first-quality standards for merchandise.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
Support cash-wrap processes and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.