Seamstress

David's Bridal • Asheville, NC

14d • $17 - $21

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, support the store team, and represent the David’s Bridal brand. The role includes assisting customers across in-person, phone, and virtual interactions; helping stylists advise customers on gown fit and customization; and carrying out sewing, fittings, steaming, pressing, and spot cleaning. Specialists inspect garments before delivery, maintain the alterations room and store standards, and support customer satisfaction, sales, and store operations.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.

Nice To Haves

• Sewing experience in a bridal or special-occasion production environment is preferred.
• Experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, through virtual chats, and in person; communicate clearly, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ practical and emotional needs.
• Provide service to multiple customers at once and contribute to the store’s customer-service goals.
• Address customer concerns and escalate or partner with leadership when appropriate.
• Explain alteration and personalization services and how alterations can improve a dress for an event.
• Assist stylists with sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the dress code policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to verify their condition before delivery.
• Respond promptly to customer questions with product and service information and build customer relationships.
• Process special-order pickups, maintain inventory standards, and ensure merchandise meets first-quality standards.
• Ensure alteration pricing complies with company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap procedures and process transactions accurately.
• Keep the alterations room clean and organized.
• Perform other duties as assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Early-pay access through Dayforce Wallet
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED