Lead Seamstress
About The Position
The Lead Alterations Specialist completes fittings and alterations to David’s Bridal standards and reports to the Store Manager. As a member of the store team, this role provides friendly, knowledgeable, and technically skilled customer service while representing the David’s Bridal brand. The position leads alteration fittings and garment services, supports sales through fit and customization consultations, and trains and educates alterations team members. This is a full-time opportunity. The posting states that a comprehensive benefits package is available, but does not provide a specific pay range or starting salary.
Requirements
- Prior sewing experience is required; bridal and/or special occasion production experience is preferred.
- One to two years of prior retail experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system and ability to use one.
- High school diploma or degree.
Nice To Haves
- Sewing experience in a bridal and/or special occasion production environment.
Responsibilities
- Welcome customers with genuine, friendly enthusiasm in person and over the phone; communicate clearly, adapt communication style to customers, solve problems, resolve conflicts, and answer questions about products and services.
- Drive customer loyalty through clientele calls, maximizing appointments, and providing customer service.
- Act as Floor Manager during peak sales times and provide fit and alterations consultations.
- Assist stylists in closing sales by consulting with customers about gown fit and customization, explaining the role of alterations in perfecting a dress, and promoting alteration services and personalization options.
- Lead and oversee alterations fittings, sewing, steaming, pressing, and spot cleaning of garments according to company standards.
- Maintain quality-control guidelines and inspect altered, steamed, or pressed garments to verify their condition before delivery to customers.
- Train Alterations Specialists in fitting and sewing techniques.
- Ensure ongoing product education for alterations team members.
- Communicate daily sales goal achievement to the Store Manager.
- Use approved systems and processes to manage customer flow and deliver a 5 Star Customer Experience.
- Maintain dress-code standards.
Benefits
- Comprehensive benefits package
- Competitive pay
- Dream Maker discount after the first pay period
- Referral incentive program
- Dayforce Wallet early-pay access
- Health, dental, and vision insurance
- 401(k) program
- Paid vacation, wellness days, and holidays, including the employee’s birthday off
- Pet benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
