Seamstress

Davids Bridal•Phoenix, AZ

14d

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise while providing superior customer service. As members of the store team, they demonstrate the David’s Bridal brand and contribute to a five-star customer experience. The role includes managing alterations, fittings, sewing, steaming, pressing, and spot cleaning; consulting with customers and stylists about gown fit and customization; and ensuring garments meet quality standards before delivery.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to stand, walk, sit, reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store, as required.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers warmly by phone, virtual chat, and in person; communicate clearly, adapt communication style, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting customer needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns confidently and escalate or partner with leadership when appropriate.
Explain and promote alteration services and personalization options.
Assist stylists in closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify their condition before final delivery.
Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special-order pickups, maintain inventory management, and ensure merchandise meets first-quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.