Seamstress

David's Bridal • Jacksonville, FL

8d • $17 - $21

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, contribute to the store team, and represent the David’s Bridal brand. The role involves helping customers with gown fit and customization, managing alterations and fittings, and ensuring garments meet quality standards before delivery. It also includes customer service, sales support, inventory and transaction processes, and maintaining an organized alterations room.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience is required, preferably in bridal or special-occasion production.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Ability to use POS terminals and computers, and to read and use electronic devices and phones for extended periods.
• Ability to perform the physical demands described, including standing, walking, reaching, climbing stairs, bending, twisting, and moving throughout the store.

Nice To Haves

• Prior experience with a computerized POS system.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, resolve conflicts, and adapt service to customer needs.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and partner with leadership when escalation is needed.
• Explain alteration and personalization services and how they can improve a customer’s dress for an event.
• Assist stylists with closing sales by advising customers on gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to confirm they meet quality standards before delivery.
• Answer customer questions and provide product and service information.
• Build customer relationships to support satisfaction and loyalty.
• Process special-order pickups and maintain inventory and first-quality merchandise standards.
• Ensure alteration pricing follows company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Discount for identity theft protection
• Discounts for home and auto insurance
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED