Seamstress

David's Bridal•Toledo, OH

15d•$15 - $17•Onsite

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, exemplify the David’s Bridal brand, and contribute to a high-quality customer experience. The role involves managing alterations, fittings, sewing, steaming, pressing, and spot cleaning; advising customers and stylists on gown fit and customization; and ensuring garments meet quality standards before delivery. The position also supports customer flow, sales, transactions, inventory processes, and upkeep of the alterations room and store standards. Minimal weekday hours are required, and weekend-only work is an option.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones, and to perform manual tasks such as steaming garments and handling money.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, and twist; and move throughout the store.
Ability to communicate with and hear customers, and to see at close and far distances, including peripheral vision and depth perception.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person, adapting communication style and resolving issues.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while addressing customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with leadership when appropriate.
Explain and promote alteration services and personalization options in partnership with the Alterations team.
Assist stylists with sales by consulting customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
Answer customer questions and provide product and service information.
Build customer relationships to support satisfaction and loyalty.
Process special-order pickups and maintain inventory and merchandise quality standards.
Ensure alteration pricing follows company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and organized.
Perform other duties as assigned by store management.

Benefits

Competitive hourly pay rates
Team bonus
Early pay through Dayforce Wallet
Generous team member discount after the first pay period
Vision care
Supplemental critical illness, hospital indemnity, and accidental injury insurance
401K program
Discount for identity theft protection
Discounts for home and auto insurance
Mobile discounts
Legal benefits through MetLife Hyatt Legal Plans
Pet insurance
$400 bonus for every referral hired, with no limit