Dry Cleaners - Seamstress Valet

The Broadmoor•Colorado Springs, CO

About The Position

The Seamstress Valet provides garment care, alterations, and repair services for hotel guests and operations. The role combines dry-cleaning support, tailoring, pressing, and personalized valet-style service for guest clothing, employee uniforms, linens, and draperies. The position is responsible for accurate, timely work that meets luxury hospitality presentation standards while protecting the confidentiality and belongings of guests and team members. The Seamstress Valet coordinates with the Laundry Department and other hotel teams, communicates with guests about fittings and services, tracks orders and work requests using computer systems, and maintains sewing and pressing equipment and supplies. The role also follows The Broadmoor’s operational and safety procedures and service standards.

Requirements

High school diploma or GED equivalent.
Proficiency with industrial or commercial sewing machines, hand-stitching, pattern fitting, and fabric care.
Ability to maintain attention to detail, discretion with VIP and guest belongings, and a calm demeanor under tight turnaround pressures.
Ability to use Microsoft Office tools for documentation and email communication.
Ability to work collaboratively as a motivated team player.
Excellent communication, negotiation, and conflict-resolution skills, and the ability to work in a fast-paced environment.
Ability to lift, pull, or push up to 50 pounds with assistance and proper safety practices.
Flexible schedule, including weekends and holidays, as required by the calendar of events.

Nice To Haves

Previous experience in sewing, tailoring, or as a seamstress is highly preferred; equivalent relevant education and professional background may be considered.

Responsibilities

Provide custom fittings, mending, and urgent alterations for guest attire, including hemming, zipper replacements, and button repairs.
Coordinate and fulfill urgent and same-day guest valet laundry, dry-cleaning, and pressing requests with the Laundry Department.
Inspect, repair, alter, and maintain employee uniforms; distribute clean uniforms and track their condition.
Maintain and repair hotel linens, bedspreads, draperies, cushions, and decorative fabrics, repurposing damaged items when feasible.
Record guest laundry orders, pricing, garment counts, and special-care instructions accurately.
Communicate with guests about alteration appointments, service timelines, garment care, completion dates, and pricing.
Conduct fitting appointments and provide alteration consultations to guests and team members.
Assist customers at the alteration counter and recommend appropriate tailoring solutions.
Create, update, and track alteration tickets, work orders, and service requests using computer systems.
Operate and maintain sewing machines, pressing equipment, and related tools, keeping the work area clean, organized, and safe.
Monitor sewing-supply inventory and submit reorder requests as needed.
Inspect completed work to ensure garments and textiles meet hotel presentation and service standards before delivery.
Collaborate with Laundry, Housekeeping, Front Office, and Engineering teams to support workflow and guest service.
Comply with The Broadmoor’s guidelines, operational procedures, safety policies, and institutional standards.
Learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Perform additional duties as assigned.