Dry Cleaners - Seamstress Valet

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

10d

About The Position

The Seamstress Valet provides garment care, alterations, and repair services for hotel guests and operations. The role combines dry-cleaning support, tailoring expertise, and valet-style service to maintain guest clothing, employee uniforms, linens, and draperies to luxury hospitality standards. The position includes alterations and repairs, pressing and finishing garments, coordinating dry-cleaning services, inspecting items for quality, and providing personalized service with confidentiality, accuracy, and attention to detail.

Requirements

High school diploma or GED equivalent.
Proficiency with industrial or commercial sewing machines, hand-stitching, pattern fitting, and fabric care.
High attention to detail, discretion with VIP and guest belongings, and a calm demeanor under tight turnaround pressures.
Ability to use Microsoft Office tools for documentation and email communication.
Ability to work as a motivated team player and collaborate positively with colleagues.
Excellent communication, negotiation, and conflict-resolution skills, and ability to work in a fast-paced environment.
Ability to lift, pull, or push up to 50 pounds with assistance and proper safety practices.
Flexible schedule, including weekends and holidays, as required by the calendar of events.

Nice To Haves

Previous experience in sewing, tailoring, or seamstress work is highly preferred; an equivalent combination of relevant education and professional background will be considered.

Responsibilities

Provide custom fittings, mending, and emergency alterations for guest attire, including evening gowns, tuxedos, hems, zippers, and buttons.
Coordinate with the Laundry Department to fulfill urgent and same-day guest valet laundry, dry-cleaning, and pressing requests.
Inspect, repair, alter, and maintain employee uniforms.
Maintain and repair hotel linens, bedspreads, draperies, cushions, and decorative fabrics, repurposing damaged items when feasible.
Issue, track, record, and distribute clean employee uniforms, and identify worn or damaged garments for replacement.
Log guest laundry orders, pricing, garment counts, and special care instructions accurately.
Communicate with guests about alteration appointments, timelines, garment care, completion dates, and pricing.
Conduct fitting appointments and provide alteration consultations for guests and team members.
Assist customers at the alteration counter and recommend appropriate tailoring solutions.
Use computer systems to create, update, and track alteration tickets, work orders, and service requests.
Operate and maintain sewing machines, pressing equipment, and related tools; keep the work area clean, organized, and safe.
Monitor sewing-supply inventory and submit reorder requests as needed.
Inspect finished work to ensure garments and textiles meet hotel presentation and service standards before delivery.
Collaborate with Laundry, Housekeeping, Front Office, and Engineering teams to support efficient workflow and guest service.
Comply with The Broadmoor's guidelines, operational procedures, safety policies, and institutional standards.
Learn about The Broadmoor's history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Perform additional duties and responsibilities as assigned.