Seamstress

Davids Bridal•Toledo, OH

15d

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service and represent the David’s Bridal brand as members of the store team. The role includes assisting customers throughout the alterations process, advising on gown fit and customization, completing garment alterations and related services, and supporting store operations. Alterations Specialists maintain quality and service standards, help create a clean and organized alterations room, and contribute to a five-star customer experience.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.

Nice To Haves

Sewing experience in a bridal and/or special-occasion production environment is preferred.
Experience with a computerized point-of-sale system is a plus.

Responsibilities

Welcome customers warmly in person, by phone, and through virtual chats, adapting communication style to their needs and resolving concerns.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while addressing customers’ practical and emotional needs.
Serve multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and partner with or escalate issues to the leadership team when appropriate.
Explain alteration and personalization services and how alterations can perfect a gown for an event.
Assist stylists with closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
Respond promptly to customer questions with product and service information and build customer relationships.
Process special-order pickups and support inventory management and merchandise quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues in accordance with company guidelines.
Support cash-wrap activities and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.