Seamstress

David's Bridal • Phoenix, AZ

14d • $17 - $21

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, contribute to the store team, and represent the David’s Bridal brand. The role includes assisting customers throughout their store experience, advising on gown fit and customization, and carrying out sewing, fittings, steaming, pressing, and spot cleaning. The specialist also inspects garments before delivery, maintains the alterations room, and supports store operations and customer service.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Physical ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
• Manual dexterity to use POS terminals, count money, steam garments, access computers, handle phone calls, sew, and perform fittings.
• Ability to see near and far, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
• Prior experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns proactively and escalate or partner with leadership when appropriate.
• Explain alteration and personalization services and how alterations can improve a dress for an event.
• Assist stylists with closing sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the dress code.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to confirm they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
• Process special-order pickups and support inventory management and merchandise quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
• Resolve customer service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and process transactions accurately.
• Keep the alterations room clean and organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED