Lead Seamstress - Full Time

Davids Bridal•Independence, MO

10d

About The Position

The Lead Seamstress (also referred to as Lead Alterations Specialist) completes fittings and alterations to David’s Bridal standards and reports to the Store Manager. The role provides friendly, knowledgeable, technically skilled customer service and represents the David’s Bridal brand as a member of the store team. The Lead Seamstress welcomes and assists customers, supports appointments and customer loyalty, and consults with customers and stylists about gown fit, customization, and alteration services. The role leads alterations fittings and garment care, oversees quality control, trains and educates alterations team members, and communicates daily sales goal results to the Store Manager. The position also supports the store as a Floor Manager during peak sales times.

Requirements

Prior sewing experience is required; bridal and/or special occasion production experience is preferred.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior experience with a computerized point-of-sale system and ability to use one.
High school diploma or degree.

Nice To Haves

Sewing experience in a bridal and/or special occasion production environment.

Responsibilities

Welcome customers with friendly enthusiasm in person and over the phone; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
Respond promptly to customer questions by providing product and service information.
Make clientele calls to maximize appointments and build customer loyalty and service.
Serve as Floor Manager during peak sales times and offer fit and alterations consultations.
Assist stylists in closing sales by advising customers about gown fit and customization.
Explain how alterations can perfect a dress for an event, in partnership with Alterations.
Promote alteration services and personalization options.
Lead and oversee alterations fittings, sewing, steaming, pressing, and spot cleaning of garments according to company standards.
Maintain quality control guidelines and inspect altered, steamed, or pressed garments before final delivery to customers.
Train Alterations Specialists in fitting and sewing techniques.
Ensure ongoing product education for all Alterations team members.
Communicate daily sales goal achievement to the Store Manager.
Use approved systems and processes to manage customer flow and deliver a 5 Star Customer Experience.
Maintain dress code standards.