Lead Seamstress - Full Time

David's Bridal • Independence, MO

8d • $19 - $24

About The Position

The Lead Alterations Specialist completes customer fittings and garment alterations to David’s Bridal standards and reports to the Store Manager. As a member of the store team, this role provides friendly, knowledgeable service and technical expertise while representing the David’s Bridal brand. The specialist oversees alterations fittings and garment preparation, supports sales through fit and customization consultations, and helps ensure customers receive a five-star experience.

Requirements

• High school diploma or degree.
• Prior sewing experience.
• One to two years of prior retail experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system and ability to use one.

Nice To Haves

• Sewing experience in a bridal and/or special occasion production environment.

Responsibilities

• Welcome customers by phone and in person with friendly enthusiasm, communicate clearly, respond to questions, provide product and service information, solve problems, and resolve conflicts.
• Make clientele calls to maximize appointments and build customer loyalty and service.
• Act as Floor Manager during peak sales times and provide fit and alterations consultations.
• Assist stylists in closing sales by advising customers on gown fit and customization and promoting alterations and personalization services.
• Lead and oversee alterations fittings, sewing, steaming, pressing, and spot cleaning of garments to company standards.
• Maintain quality-control guidelines and inspect altered, steamed, or pressed garments to ensure they are in pristine condition before delivery.
• Train Alterations Specialists in fitting and sewing techniques.
• Ensure ongoing product education for Alterations team members.
• Communicate daily sales goal achievement to the Store Manager.
• Use approved systems and processes to manage customer flow and deliver a five-star customer experience.
• Maintain dress-code standards.

Benefits

• Comprehensive benefits package
• Competitive pay
• Generous Dream Maker Discount after the first pay period
• Referral Incentive Program
• Dayforce Wallet early-pay access
• Health, dental, and vision insurance
• 401(k) program
• Paid vacation, wellness days, and holidays, including the employee’s birthday off
• Pet benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED