Lead Seamstress

Davids Bridal•Lake Grove, NY

About The Position

The Lead Seamstress, also referred to in the posting as Lead Alterations Specialist, completes customer fittings and alterations to David’s Bridal standards. Reporting to the Store Manager, this role provides friendly, knowledgeable, and technically proficient customer service while representing the David’s Bridal brand as part of the store team. The role also supports sales by advising customers and stylists about gown fit, customization, alterations, and personalization options. The Lead Seamstress oversees alterations work and helps train and educate the Alterations team.

Requirements

Prior sewing experience is required; bridal and/or special occasion production experience is preferred.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior experience with a computerized POS system and the ability to use one.
High school diploma or degree.

Nice To Haves

Sewing experience in a bridal and/or special occasion production environment.

Responsibilities

Welcome customers by phone and in person with friendly enthusiasm; communicate clearly, adapt communication to customers, solve problems, and resolve conflicts.
Respond promptly to customer questions and provide product and service information.
Make clientele calls to maximize appointments and build customer loyalty.
Serve as Floor Manager during peak sales times to provide fit and alterations consultations.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Explain how alterations can help perfect a dress for an event in partnership with the Alterations team.
Promote alteration services and personalization options.
Lead and oversee alterations fittings, sewing, steaming, pressing, and spot cleaning of garments to company standards.
Maintain quality-control guidelines and inspect altered, steamed, and pressed garments to ensure they are in pristine condition before customer delivery.
Train Alterations Specialists in fitting and sewing techniques.
Ensure ongoing product education for Alterations team members.
Communicate daily sales goal achievement to the Store Manager.
Use approved systems and processes to manage customer flow and deliver a 5 Star Customer Experience.
Maintain dress-code standards.