Lead Seamstress Tailor

Davids Bridal•Macon, GA

About The Position

The Lead Alterations Specialist completes customer fittings and garment alterations to David’s Bridal standards, provides superior customer service, and demonstrates the brand’s values and qualities as a member of the store team. This role reports to the Store Manager. It also supports customers and stylists with gown-fit and customization consultations, leads alterations work, and trains and educates the alterations team.

Requirements

High school diploma or degree.
Prior sewing experience.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior experience with a computerized point-of-sale system and ability to use one.

Nice To Haves

Sewing experience in a bridal and/or special-occasion production environment is preferred.

Responsibilities

Welcome customers warmly in person and by phone, communicate clearly, adapt communication to customer needs, solve problems, and resolve conflicts.
Respond promptly to customer questions with product and service information.
Make clientele calls to maximize appointments and build customer loyalty.
Serve as Floor Manager during peak sales times, offering fit and alterations consultations.
Assist stylists in closing sales by advising customers about gown fit and customization.
Explain how alterations can help perfect a dress for an event and promote alteration services and personalization options.
Lead and oversee alterations fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Maintain quality-control guidelines and inspect altered, steamed, or pressed garments before final delivery.
Train Alterations Specialists in fitting and sewing techniques and ensure ongoing product education for alterations team members.
Communicate daily sales-goal results to the Store Manager.
Use approved systems and processes to manage customer flow and deliver a five-star customer experience.
Maintain dress-code standards.