Seamstress/Tailor

Cross Creek Mall•Fayetteville, NC

3d•Onsite

About The Position

The Seamstress/Tailor performs operational tasks supporting alterations at a retail store, including hemming jeans and pants. The role contributes to the mission of creating an enjoyable shopping experience by completing quality alterations according to Guest specifications, meeting deadlines and expectations, and providing customer service. The position uses company-provided sewing equipment and supplies and follows alteration records, productivity guidelines, and company policies. It has no supervisory responsibilities. The role is performed in a retail store setting with a usually moderate noise level.

Requirements

Must be at least 18 years of age.
High school diploma or GED; alternatively, one to three months of related sewing, fitting, and alteration experience and/or training; or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Physical ability to lift and maneuver 25 pounds throughout the store and backroom.
Ability to perform the physical demands of the role, including standing, using hands, reaching, stooping, kneeling, crouching, crawling, walking, climbing or balancing, jumping, talking or hearing, and occasionally sitting.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Perform quality alterations on merchandise at the store, including hemming jeans and pants.
Follow ticket instructions and alteration markings based on Guest specifications.
Accommodate on-the-spot alteration requests when requested by Store Leaders.
Meet alteration deadlines and Guest expectations.
Measure and mark alteration lines; pin folds or mark fabric to indicate alterations in progress.
Remove stitches and resew merchandise by hand or machine.
Press merchandise with a hand iron or steamer.
Repair defective merchandise and remove spots or stains.
Record work and required alteration instructions, and follow through on the alteration log.
Meet specified productivity guidelines, generally four jean alterations per hour.
Maintain a clean, organized, stocked work area and inform a Leader when additional supplies are needed.
Remain open to review of work that needs to be redone.
Report policy violations to the Store Manager, District Manager, and/or Human Resources in a timely and confidential manner.
Provide feedback to store leaders about merchandise-handling concerns.
Understand and apply the company’s Code of Ethics, policies, procedures, and handbook.
Perform duties with a high level of customer service and contribute to a positive team spirit.
Complete special projects and other assigned duties.