Lead Seamstress Tailor Full Time

David's Bridal•Memphis, TN

About The Position

The Lead Alterations Specialist completes fittings and alterations to David’s Bridal standards and reports to the Store Manager. As a member of the store team, the specialist demonstrates the David’s Bridal brand through friendly, knowledgeable service and technical expertise. The role includes customer consultations, leading alterations work, and supporting and training the alterations team.

Requirements

High school diploma or degree.
Prior sewing experience.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior experience with a computerized POS system and the ability to use one.

Nice To Haves

Sewing experience in a bridal and/or special occasion production environment.

Responsibilities

Welcome customers by phone and in person with friendly enthusiasm, communicate clearly, adapt communication to customer needs, answer questions, provide product and service information, and resolve conflicts.
Make clientele calls to maximize appointments and build customer loyalty and service relationships.
Act as Floor Manager during peak sales times and provide fit and alterations consultations.
Assist stylists in closing sales by advising customers on gown fit, customization, alterations, and personalization options.
Lead and oversee alterations fittings, sewing, steaming, pressing, and spot cleaning in accordance with company standards.
Maintain quality-control guidelines and inspect altered, steamed, and pressed garments to ensure they are in pristine condition before customer delivery.
Train Alterations Specialists in fitting and sewing techniques.
Ensure ongoing product education for all Alterations team members.
Communicate daily sales goal results to the Store Manager.
Use approved systems and processes to manage customer flow and deliver a 5 Star Customer Experience.
Maintain dress-code standards.