Lead Seamstress Tailor Full Time

Davids Bridal • Memphis, TN

5d

About The Position

The Lead Alterations Specialist completes fittings and alterations to David’s Bridal standards and reports to the Store Manager. As a member of the store team, this role demonstrates friendly, knowledgeable service and technical expertise while representing the David’s Bridal brand and providing a superior customer experience.

The position leads alterations fittings and garment preparation, supports customers and stylists with fit and customization consultations, and trains and educates the alterations team. It also helps manage customer flow and supports sales and customer loyalty.

Requirements

• High school diploma or degree.
• Prior sewing experience.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system and ability to use one.

Nice To Haves

• Sewing experience in a bridal and/or special occasion production environment.

Responsibilities

• Welcome customers with genuine, friendly enthusiasm in person and over the phone; communicate clearly, adapt communication style to customers, solve problems, and resolve conflicts.
• Respond promptly to customer questions by providing product and service information.
• Make clientele calls to maximize appointments and build customer loyalty.
• Serve as Floor Manager during peak sales times and provide fit and alterations consultations.
• Assist stylists in closing sales by consulting with customers about gown fit and customization.
• Explain how alterations can help perfect a dress for an event, in partnership with Alterations.
• Promote alteration services and personalization options.
• Lead and oversee alterations fittings, sewing, steaming, pressing, and spot cleaning of garments to company standards.
• Maintain quality-control guidelines and inspect altered, steamed, or pressed garments to verify they are in pristine condition before final delivery.
• Train Alterations Specialists in fitting and sewing techniques.
• Ensure ongoing product education for all Alterations team members.
• Communicate daily sales goal achievement to the Store Manager.
• Use approved systems and processes to manage customer flow and deliver a 5 Star Customer Experience.
• Maintain dress-code standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED