Lead Seamstress - Full Time

Davids Bridal•Tucson, AZ

About The Position

The Lead Seamstress (also referred to as Lead Alterations Specialist) completes fittings and alterations to David’s Bridal standards and reports to the Store Manager. The role provides friendly, knowledgeable, technically proficient service and supports the store team in delivering a superior customer experience and representing the David’s Bridal brand. The position leads alterations fittings and garment preparation, supports stylists with fit and customization consultations, and trains and educates alterations team members. It also contributes to customer loyalty, sales, appointment volume, and customer flow, while maintaining quality and dress-code standards.

Requirements

High school diploma or degree.
Prior sewing experience required.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior experience with a computerized POS system and ability to use one.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for long periods.

Nice To Haves

Sewing experience in a bridal and/or special occasion production environment.

Responsibilities

Welcome customers with friendly enthusiasm in person and over the phone; communicate clearly, adapt communication style, problem-solve, and resolve conflicts.
Respond promptly to customer questions by providing product and service information.
Make clientele calls to maximize appointments and build customer service and loyalty.
Serve as Floor Manager during peak sales times, offering fit and alterations consultations.
Assist stylists in closing sales by advising customers about gown fit and customization.
Explain how alterations can help perfect a dress for an event, in partnership with Alterations.
Promote alteration services and personalization options.
Lead and oversee alterations fittings, sewing, steaming, pressing, and spot cleaning of garments to company standards.
Maintain quality-control guidelines and inspect altered, steamed, or pressed garments to verify their condition before delivery to customers.
Train Alterations Specialists in fitting and sewing techniques.
Ensure ongoing product education for all Alterations team members.
Communicate daily sales-goal achievement to the Store Manager.
Use approved systems and processes to manage customer flow and deliver a 5 Star Customer Experience.
Maintain dress-code standards.