Sales Manager Jobs

About The Position

Requirements

• High school diploma or GED.
• Current CPR and AED certifications from an approved organization.
• Positive and productive leadership skills, including motivating, coaching, and communicating with diverse groups.
• Strong member-centric focus and comfort engaging with members in person.
• Professional response to requests and inquiries from guests, members, and team members.
• Strong organizational skills to execute and prioritize multiple tasks.
• Ability to work in a club office and move about club floors and rooms.
• Ability to communicate with members by telephone.
• Ability to access and operate company computer systems for document preparation, data entry, and reading and interpreting general and financial reports.
• Ability to work a varied schedule to support business needs; frequent extended workdays, weekends, and holidays may be required.
• Availability to travel 10% of the time for training and meetings.

Nice To Haves

• Bachelor's degree.
• Prior management experience in the service sales industry leading 4–10 employees.
• 1–2 years of experience in service sales.
• Fitness industry experience.

Responsibilities

• Hire, train, and foster the continuous development of Sales and Service team members.
• Lead the team in offering products and services tailored to members' individual needs.
• Model relationship building and product and service offerings, and serve as a subject matter expert for the team.
• Assess team members' skills and provide ongoing feedback and coaching.
• Implement and oversee training to support exceptional service in a member-centric environment, and share relevant industry updates.
• Manage team performance, engagement, and personnel matters.
• Manage team schedules within budgeted hours to provide adequate coverage.
• Attain department targets, including new member sales, fitness revenue, retail, and member retention.
• Drive club sales efforts, including new member sales, EFT, POS fitness packages, retail, and club-specific offerings.
• Develop business plans and review weekly sales numbers and club statistics with the General Manager to identify revenue gaps and adjust execution as needed.
• Establish monthly, weekly, and daily sales goals for Sales and Service team members.
• Develop, execute, and coordinate local club marketing activities.
• Generate new business through lead management.
• Maintain awareness of marketing campaigns and communicate them to members and prospective members.
• Ensure new members are onboarded with a plan to help achieve their health and wellness goals.
• Consistently achieve or exceed personal and team sales goals.
• Partner with the General Manager to provide a member-centric experience tailored to guest and member needs.
• Lead by example in providing a clean, friendly, well-maintained club.
• Partner with the Personal Training team to execute company fitness initiatives that improve member experience and meet club financial targets.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Resolve member inquiries, concerns, and complaints professionally within company and club parameters.

Benefits

• Eligible to participate in the Club Team Bonus Plan.
• Eligible to participate in Fitness Sales and Membership Sales Commission Plans.