Manager Aftermarket Sales and Rentals

Generac Power Systems•Sussex, WI

16d

About The Position

The Manager Aftermarket Sales and Rentals leads the aftermarket sales and rental departments in assigned territories, overseeing workflow, personnel, growth, and overall performance. The role establishes monthly, quarterly, and annual sales goals; develops marketing strategies; prepares RFP responses and quotes; and works to increase the market share of generators under contract with Energy Systems. The manager collaborates with operations and new equipment sales leadership on sales strategies, customer satisfaction, agreement pricing, sales growth, and team development.

Requirements

Computer literacy, including working knowledge of Microsoft Office applications such as Outlook, Word, and Excel.
General knowledge of service parts and the service industry, including basic mechanical and technical aptitude.
Time-management skills and the ability to prioritize work assignments.
Proven interpersonal skills with internal and external customers and the ability to work as part of a team.
Ability to handle high-pressure situations.
Basic math skills for computing percentages, multipliers, sales tax, and parts-order totals.
Ability to lift 40 pounds.

Responsibilities

Design and direct the work of the aftermarket sales and rental teams; select, coach, and develop staff; and set clear expectations.
Manage team performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary.
Develop or recommend operating and capital budgets and control expenditures within approved budget objectives.
Prepare RFP responses and quotes.
Manage a sales territory and meet or exceed revenue goals.
Partner with operations leadership to maintain overall gross profit goals for agreement pricing.
Report weekly and monthly team and personal sales metrics.
Develop sales strategies and marketing campaigns for the aftermarket sales team.
Develop costs for aftermarket and rental operations and manage them to budget.
Maintain current knowledge of generator system technology, including competitive industries.
Support other service departmental roles as needed.
Work with the VP/GM of Operations and new equipment sales to establish and execute sales strategies and programs covering customer satisfaction, attachment rates, sales growth, product service, distribution channels, pricing, and personnel development.
Support contract negotiations according to company processes.
Partner with service operations leadership to communicate monthly, quarterly, and annual sales goals as part of sales KPIs.
Identify, research, and contact prospective customers and build relationships that generate future sales and repeat business.
Maintain a positive team environment while exceeding customer expectations.