Aftermarket Parts Sales Manager

Mickey Truck Bodies•High Point, NC

4d•$60,000 - $70,000•Onsite

About The Position

The Aftermarket Parts Department Manager leads Mickey Truck Bodies' aftermarket parts business at its High Point, North Carolina campus. The role oversees parts sales, e-commerce, inventory, order fulfillment, and customer service, with accountability for profitable growth, inventory accuracy and availability, and team performance. The manager partners with Fleet Service Centers, Commercial Sales, Purchasing, Shipping, and Finance to support fleet customers across all locations, and reports to the Vice President of Fleet Services and Parts. Mickey Truck Bodies designs, manufactures, and upfits custom truck bodies and trailers for fleet operators in beverage, rental, vending, and specialty vehicle markets. Founded in High Point in 1904, the company operates its High Point manufacturing campus, four Fleet Service Centers, and its Mickey Parts aftermarket business.

Requirements

At least 3 years of direct-to-customer parts sales experience.
Experience with e-commerce sales and sales data analysis.
Experience with ERP systems.
Demonstrated ability to lead, motivate, and develop a team.
Ability to analyze margins, inventory trends, and budgets using Excel, ERP reporting, and Power BI.
Working knowledge of parts identification, inventory control, order fulfillment, and freight management.
Excellent communication skills, including presenting to customers and internal leaders.
Strong attention to detail, organization, and problem-solving skills in a fast-paced environment.
Proficiency with Microsoft Office, especially Excel and Word.
Ability to communicate clearly.
Ability to sit, stand, walk, bend, stoop, kneel, climb, reach, use hands to keyboard, and occasionally lift and/or move up to 30 lbs.
Must use required PPE when in the parts warehouse and manufacturing areas.

Nice To Haves

Bachelor's or associate degree in business or a related field, or equivalent experience.
Epicor ERP experience.
Warehouse management or supervisory experience.

Responsibilities

Lead and manage the Aftermarket Parts team, including Parts Sales Representatives, the Parts Administrator, and Warehouse Associates.
Develop and manage the annual department budget and sales plan, meeting sales, gross profit, and performance objectives.
Build and execute a growth plan with Commercial and Fleet Service Center leadership for existing customers, new accounts, e-commerce, and manufactured parts opportunities.
Work directly with customers to develop customized parts support programs and support parts sales by taking and processing orders.
Develop parts pricing strategy and price increases, and maintain approved pricing, discount, and margin controls.
Manage parts inventory with Purchasing, including stocking levels, reorder points, cycle counts, and physical inventories, while minimizing slow-moving and obsolete stock.
Coordinate parts support and inventory transfers for Mickey's Fleet Service Centers.
Oversee order accuracy and fulfillment from quote through shipment and invoicing, and resolve escalated customer issues.
Work with Shipping and Purchasing to improve on-time delivery, fill rate, and supplier performance.
Partner with Finance to keep accounts receivable current and monitor freight costs and recovery.
Manage credit memos, RMAs, warranty claims, and supplier returns.
Manage the Mickey Parts e-commerce site to keep product information and pricing accurate.
Maintain a weekly department scorecard and review results with Finance.
Set team goals, coach, train, and conduct performance reviews; coordinate hiring and employment decisions with HR and leadership.
Lead safe work practices, housekeeping, and continuous improvement in the department.
Perform other duties as assigned.