Aftermarket Sales Manager

Aston Carter•Santa Clarita, CA

10d•$136,500 - $203,900•Onsite

About The Position

The Aftermarket Sales Manager drives revenue growth across replacement parts, repairs, maintenance programs, upgrades, service agreements, and customer support solutions in a technical aerospace and manufacturing environment. The role leads the aftermarket sales and customer service team, manages strategic customer relationships, and owns commercial activities including proposals, RFQs, pricing, and contract negotiations. It carries direct revenue ownership and leadership responsibility, with the opportunity to shape long-term customer partnerships and business growth. The position is permanent and fully onsite in Valencia, California. The stated annual pay range is $136,500 to $203,900. Individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. The position is anticipated to close on November 9, 2026.

Requirements

Proven aftermarket sales experience selling or supporting replacement parts, repairs, maintenance programs, upgrades, service agreements, or customer support programs.
At least 5 years of sales, business development, or account management experience; ideally in aerospace, defense, industrial, manufacturing, or engineered products.
At least 3 years of supervisory or leadership experience leading sales, account management, or customer service teams.
Demonstrated success growing aftermarket revenue, identifying service opportunities, and expanding business with existing and new customers.
Strong customer relationship and key account management skills, including building and maintaining strategic, long-term partnerships.
Hands-on experience managing customer inquiries, RFQs, pricing, negotiations, contracts, and proposal development.
Experience using CRM software for customer relationship management, pipeline tracking, and sales reporting.
Ability to develop forecasts, monitor budgets, and prepare clear business updates for leadership.
Strong communication skills, including presenting proposals, business cases, and performance updates to internal and external stakeholders.
Results-driven mindset focused on revenue, profitability, and customer satisfaction goals.
Customer-focused approach that prioritizes service quality and long-term relationships.
Strategic and commercially minded, with the ability to balance customer needs and internal financial objectives.
High level of accountability, ownership, and follow-through on commitments.
Collaborative working style across Operations, Engineering, Quality, Customer Service, Supply Chain, and OEM Sales.
Strong problem-solving skills and ability to navigate complex customer requirements and internal processes.
Ethical and professional approach to business, with a strong focus on integrity and compliance.

Nice To Haves

Experience in aerospace, defense, industrial manufacturing, or engineered products environments.
Experience in government contracts or working with government-related customers.
Inside sales or customer service leadership experience supporting technical or engineered products.
Comfort working in a technical, operations-driven setting with complex customer solutions.
Ability to thrive in a cross-functional, results-oriented culture with high visibility to leadership.
Interest in developing broader commercial leadership responsibilities over time, including pricing strategy, contracts, forecasting, and customer service leadership.

Responsibilities

Drive aftermarket revenue growth across replacement parts, repairs, maintenance programs, upgrades, service agreements, and customer support solutions.
Expand aftermarket business with existing and prospective aerospace, defense, industrial, and engineered product customers.
Lead, coach, and develop the aftermarket sales and customer service team to achieve sales, profitability, and customer satisfaction goals.
Build and maintain strategic customer relationships to improve retention, support renewals, and strengthen long-term account partnerships.
Serve as the primary contact for key customers on aftermarket products, repairs, upgrades, and service solutions.
Develop and execute sales strategies supporting revenue growth, margin improvement, and long-term account development.
Manage customer inquiries, RFQs, pricing, negotiations, contracts, and proposal development to secure profitable aftermarket business.
Balance customer needs with internal margin and profitability goals when structuring pricing and service agreements.
Maintain accurate CRM records, including opportunity pipeline, customer interactions, and key account information.
Develop sales forecasts, track budgets, and prepare regular sales reports and performance updates for leadership.
Provide leadership with visibility into sales activity, revenue performance, and growth opportunities through clear reporting and analysis.
Partner with Operations, Engineering, Quality, Customer Service, Supply Chain, and OEM Sales to ensure customer requirements are met.
Support cross-functional problem-solving to address customer issues, improve service quality, and enhance the customer experience.
Monitor market trends and customer feedback to identify aftermarket service opportunities and potential product or service enhancements.
Ensure high standards of responsiveness, professionalism, and ethical business practices in customer and internal interactions.
Contribute to continuous improvement of sales processes, pricing strategies, and customer service practices.