Aftermarket Sales Manager

Quantum Design Inc.

5d • $140,000 - $160,000 • Onsite

About The Position

The Aftermarket Sales Manager is responsible for growing aftermarket revenue across Quantum Design's installed base throughout the Americas. The position expands recurring revenue through service contracts, preventative maintenance programs, repairs, upgrades, and other support offerings. Working with Sales and Service leadership, the role develops strategies to increase customer engagement, improve service penetration, strengthen long-term customer relationships, and deliver sustainable revenue growth.

This is an individual contributor role with no direct reports. It works closely with Regional Service Managers and cross-functional partners, and is responsible for commercial strategy, customer engagement, and service-business revenue growth rather than direct management of service personnel or day-to-day service operations. The position is 100% onsite at the company's San Diego, California facility, five days a week, and requires travel of up to 50% throughout the Americas.

Requirements

• Bachelor's degree in Business, Engineering, Physics, or a related discipline.
• Six years of sales experience, preferably selling technical products, scientific instrumentation, capital equipment, or in related markets.
• Demonstrated success achieving revenue quotas and growing aftermarket or service-related business.
• Experience selling service agreements, preventative maintenance programs, repairs, upgrades, or technical support contracts.
• Proficiency with CRM systems such as Salesforce.
• Ability to travel within the Quantum Design territory.

Nice To Haves

• Experience supporting cryogenic, superconducting, semiconductor, quantum computing, or advanced scientific instrumentation markets.
• Background working with research institutions, national laboratories, universities, or highly technical commercial customers.

Responsibilities

• Own service revenue growth across the Americas and achieve annual bookings and revenue objectives.
• Grow recurring revenue through service agreements, renewals, preventative maintenance programs, and multi-year support contracts.
• Build relationships with commercial customers, research institutions, and user facilities where system uptime is critical.
• Develop and close opportunities across the service portfolio, including preventative maintenance, repairs, upgrades, critical spare parts, training, and other support solutions.
• Maintain an accurate pipeline, forecast, and renewal schedule in Salesforce, and regularly report on revenue performance and growth opportunities.
• Partner with Regional Service Managers to align customer needs with service capabilities and support successful delivery of contracted work.
• Gather customer feedback and market insights to help develop service offerings that support long-term growth and customer retention.
• Collaborate with Sales, Service, Product Management, and Operations teams to grow aftermarket business and improve customer satisfaction.
• Track service revenue growth, contract renewal rates, service agreement penetration, pipeline health, and customer retention.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Employee assistance program
• Other company-sponsored benefits
• Opportunity to earn sales commissions as part of the overall compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Manager