Sales Manager Jobs

About The Position

Requirements

• High School diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Computer knowledge is required.
• Must speak clearly and convey an image of professionalism and competence to customers.
• Must be able to handle him or herself in difficult conversation and personal encounter situations with customers.
• Professional personal appearance.
• Excellent communication skills.
• Valid driver’s license and a good driving record are required.
• Must be at least 21 years or older.

Nice To Haves

• Fundamental understanding of products being sold.

Responsibilities

• Greet customers in showroom.
• Assist sales consultant with deliveries and the sales process.
• Provide comprehensive product information throughout the sales process including product presentation, test drive, delivery/handover and product customer service after the purchase.
• Support the client advisor in product related tasks and activities.
• Provide extensive and customer oriented product experience and explain complex product features based on customer’s needs.
• Improve the quality of the sales process and customer satisfaction.
• Explain vehicle features, applications, and benefits.
• Maintain constant communication with the designated sales personnel at the dealership on vehicle delivery and scheduling changes.
• Arrive to scheduled appointments in a timely manner and maintain communication with clients regarding any changes.
• Acquire and maintain total product knowledge on all vehicles and understand competitor’s vehicle features, benefits and perhaps shortcomings.
• Keep abreast of new products, features, accessories, etc., and their benefits to clients.
• Achieve client satisfaction objectives as assigned by management and follow up with new owners to ensure delivery satisfaction.
• Maintain high ethical standards in all actions and maintain a professional appearance at all times.
• Introduce customer to appropriate dealership personnel.
• Distribute customers evenly on a rotating basis to the sales consultants.
• Notify associates of guest arrival.
• Update customer profiles.
• Attend training programs as required by management.
• Maintain thorough knowledge of all products and services Kelley offers, as well as those offered by competitors.
• Assist in proper vehicle display both inside the showroom and on the display lots.