Catering Sales Manager

E11EVEN Club Hotel & Residences•Miami, FL

About The Position

The Catering Sales Manager solicits new catering accounts and develops relationships with existing accounts to meet or exceed revenue goals. The role requires strong knowledge of weddings and an understanding of how prospecting creates new sales opportunities. The manager coordinates and services client functions to support customer satisfaction while maintaining profitable operations and high-quality products and service. Candidates should be comfortable solving problems involving client relationships and event management.

Requirements

At least four years of progressive experience in a hotel or related field; alternatively, a two-year college degree and at least three years of related experience; or a four-year college degree and at least two years of related experience.
Proficiency in Windows and company-approved spreadsheet and word-processing software.
Maintain a warm and friendly demeanor.
Effectively communicate verbally and in writing with employees and guests at all levels in an attentive, courteous, and service-oriented manner.
Listen effectively, understand concerns, and clarify issues raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Understand and evaluate complex information and data from various sources to meet objectives.
Exert up to 50 pounds occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Be available for flexible and sometimes long hours.

Nice To Haves

Proficiency in Delphi.
Strong knowledge of weddings.

Responsibilities

Keep the immediate supervisor informed of problems and matters requiring attention.
Prepare and submit required reports on time.
Follow up on turnovers by telephone within 24 hours and with written correspondence within three days.
Know meeting-room setups and capabilities, as well as sleeping-room configurations and types.
Respond promptly to catering inquiries.
Use the Partnership Agreement to meet client needs.
Maintain comprehensive knowledge of hotel operational departments, including guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
Interact with outside planners and vendors regarding event setup.
Maintain pricing integrity and propose upscale menus to clients.
Manage existing accounts and conduct client re-solicitation to capture future business.
Work with other food and beverage managers and keep them informed of food and beverage issues.
Manage the function diary and adjust space to maximize revenue potential.
Remain visible on the floor and assist staff during functions as needed.
Participate in and/or conduct departmental and hotel training.
Plan and execute holiday and special events in conjunction with the Director of Catering.
Use client evaluation feedback to improve service and quality.
Participate in the required Manager on Duty (M.O.D.) program and provide coverage as required.
Attend required hotel meetings and training.
Maintain regular attendance, personal appearance, and grooming in accordance with hotel standards.
Comply with hotel standards and regulations to encourage safe and efficient operations.
Focus on productivity, identify problem areas, and assist with implementing solutions.
Handle problems by anticipating, preventing, identifying, and resolving them.
Maintain confidentiality and perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law