Retail Sales Associate Jobs

About The Position

Requirements

• At least 18 years of age.
• High school degree or GED.
• Six months of customer service and/or sales experience; retail experience preferred.
• Strong desire to learn and build meaningful connections with customers.
• Competitive drive and confidence in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
• Ability to balance customer experience and performance goals.
• Ability to stand for long periods.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20+ hours) work.

Nice To Haves

• Retail environment experience.

Responsibilities

• Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of in-store technology.
• Sell personalized device, service, accessory, and Internet of Things solutions alongside customers.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Culture of care and excellence.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and other bonuses.