Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Springfield, MO

18h•Onsite

About The Position

T-Mobile Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile's warehouse and club member benefits. The role emphasizes creating outstanding customer experiences and helping customers stay connected. Associates complete training on the Store-in-Store experience, products, processes, systems, and reference resources. They continue building their skills through practice, knowledge sharing, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to Mobile Expert and become eligible for an annualized incentive target. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.

Requirements

High school diploma or GED.
Communication skills.
Relationship-building skills.
Customer education skills.
Sales skills.
Customer communication skills.
Customer satisfaction management skills.
Product knowledge.
Leadership skills.
Customer referral skills.
Sales prospecting skills.
Sales techniques.
Consultative selling skills.
Customer service skills.
Customer engagement skills.
Coaching skills.
Customer needs identification skills.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
Complete training on the Store-in-Store experience, products, processes, systems, and reference resources.
Practice skills, share knowledge, and participate in store operations while continuously improving product and service knowledge.
Provide friendly, exceptional customer service, build rapport and trust, and exceed customer expectations.
Attract potential customers to drive sales activity.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of at least $20 per hour inclusive of base pay and incentives.