T-Mobile Retail Sales Associate SHIPPENSBURG | Shippensburg Shopping Ctr
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Mobile Associates are part of a retail team that represents the T-Mobile brand, creates enthusiasm for its products and services, and prioritizes customer needs. This is a learning role: Associates work with their team to develop the skills and expertise needed to progress to Mobile Expert after completing training. The role involves delivering customer service and a strong in-store experience, learning customers’ needs, demonstrating technology, and recommending tailored device, service, and accessory solutions. Associates use digital tools to explain coverage and plans and to support device and account inspection, review, and troubleshooting. They also work with colleagues in other channels to resolve customer issues, pass along small-business leads, and contribute to a positive, accountable team environment.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and build meaningful connections with customers.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
- Ability to balance customer experience and performance goals.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
- Explore individual customer needs and provide hands-on demonstrations of in-store technology.
- Sell personalized device, service, accessory, and Internet of Things solutions alongside customers.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Culture of care and excellence.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
