T-Mobile Retail Sales Associate

Arch Telecom•Summerville, SC

20h•Onsite

About The Position

Arch Telecom Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused shopping experience. They build new and existing customer relationships, learn to identify customer needs, and educate customers about devices and wireless services. This is a learning role: associates work with their team to develop the skills and expertise needed to progress to Mobile Expert after completing training. The role combines customer service, technology demonstrations, and sales. Associates help customers continue their shopping journey, recommend personalized device and service solutions, guide them through purchases, and use digital tools to explain coverage, plans, and device or account options. They also partner with colleagues across business and customer service channels to resolve issues, refer small-business leads, and support a seamless customer experience.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time (40 hours) or part-time (20+ hours) work.
Six months of customer service and/or sales experience.

Nice To Haves

Retail environment experience is preferred.
Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Responsibilities

Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
Explore customers’ needs and provide hands-on demonstrations of devices and technology.
Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
Address sales and service needs with patience, honesty, and empathy.
Learn and use digital tools to demonstrate coverage, explain plans and services, and inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.