T-Mobile Retail Sales Associate
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused experience. This is a learning role: associates develop the skills and expertise needed to advance to Mobile Expert after completing training. Associates help customers continue their shopping journey, explore their needs, and evaluate devices, plans, accessories, and Internet of Things products through demonstrations and personalized recommendations. They guide customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy. Associates also learn to use digital tools to explain coverage and services, inspect and troubleshoot devices and accounts, and support customer onboarding. The role includes completing training on store experiences, systems, processes, and reference resources, and partnering with colleagues across sales, business, and customer service to resolve issues, provide a seamless customer experience, and identify small-business leads. The position is available full-time or part-time, with availability for either 40 hours per week or 20 or more hours per week.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and develop customer advocacy skills and meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to learn from and share best practices with peers and store leaders.
- Ability to balance customer experience and performance goals.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for full-time work (40 hours) or part-time work (20 or more hours).
Nice To Haves
- Retail-environment customer service or sales experience.
Responsibilities
- Provide a high-quality customer experience and build customer loyalty while learning customer-service skills.
- Help customers continue their shopping journey, including journeys begun online, through Customer Care, or in-store.
- Explore customers’ individual needs and demonstrate in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchasing decisions with thoughtful questions, informative answers, and product expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn and use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Collaborate with colleagues across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
