T-Mobile Retail Sales Associate FORT WAYNE | Lima Rd
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and deliver a high-quality customer experience. They build relationships with customers, learn to identify individual needs, and educate, demonstrate, and recommend devices and services. This is a learning role, with training intended to build the skills and expertise needed for promotion to Mobile Expert upon completion. The role involves helping customers continue their shopping journey, demonstrating technology, recommending personalized device, service, accessory, and Internet of Things solutions, and guiding customers through purchases. Associates also learn to use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts. They complete training on store experiences, systems, processes, and reference resources, and work with colleagues across business and customer service channels to resolve issues and identify small-business leads. The listed pay range is $10.00–$30.00 per hour. The position is available with full-time (40 hours) or part-time (20+ hours) availability. Arch Telecom describes diversity and inclusion as foundational to its organization.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail-environment experience.
Responsibilities
- Learn and develop proficiency in customer service while delivering a high-quality customer experience and building customer loyalty.
- Help customers resume their shopping journey, whether it began online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of current technology.
- Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address sales and service needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
