T-Mobile Retail Sales Associate BATAVIA | Lewiston Rd

Arch Telecom • Batavia, NY

3d • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Mobile Associates are part of a retail team that represents the T-Mobile brand and Arch Telecom’s core values. They create enthusiasm around products and services, prioritize customer needs, and build new and ongoing customer relationships. This is a learning role: associates develop the skills and expertise needed to advance to Mobile Expert after completing training.

The role focuses on delivering a strong customer experience while learning sales and service skills. Associates help customers continue their shopping journey, explore individual needs, experience technology demonstrations, and find personalized device, service, and accessory solutions. They guide customers through purchases with thoughtful questions and informative answers, and approach sales and service needs with patience, honesty, and empathy.

Associates learn to use digital tools to demonstrate network coverage, plans and services, and wireless device and account inspection, review, and troubleshooting. They complete training on the in-store experience, systems, processes, and reference resources, and collaborate with colleagues in business and customer service to resolve issues, identify small-business leads, and support a seamless customer experience.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time hours (40 hours) or part-time hours (20 or more hours).
• Six months of customer service and/or sales experience.

Nice To Haves

• Retail environment experience is preferred.

Responsibilities

• Learn and build proficiency in customer service while delivering a high-quality customer experience and building customer loyalty.
• Help customers resume their shopping journey, whether it began online, through Customer Care, or in-store.
• Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized device, service, accessory, and Internet of Things solutions.
• Guide customers through purchases with thoughtful questions, informative answers, and expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with colleagues across business and customer service to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED