T-Mobile Retail Sales Associate BATAVIA | Lewiston Rd
About The Position
Arch Telecom is seeking a Retail Sales Associate, also referred to as a Mobile Associate, to work as part of a retail team representing the T-Mobile brand. This is a learning role focused on building the skills and expertise needed to prepare for promotion to Mobile Expert upon completion of training. Associates create an engaging customer experience, build relationships, and educate customers about devices and services in a fast-paced retail environment. The role includes learning customer-service and sales skills, completing training on in-store experiences and systems, and collaborating with colleagues across sales and customer service to resolve issues and support customers. The listed position is at the Batavia, New York, Lewiston Road location. The posting offers full-time or part-time availability.
Requirements
- At least 18 years of age.
- High school degree or GED.
- At least 6 months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail-environment experience.
Responsibilities
- Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
- Explore customers’ individual needs and demonstrate technology in-store.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and share accountability for company success.
- Provide a first-class customer experience while contributing to sales and performance goals.
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Uncapped commission earnings
- Automatic raises upon reaching attainable milestones
- Career advancement opportunities
- Discounted T-Mobile cell phone plan
- Health benefits for full-time employees
- Monthly sales incentive programs, contests, and rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
