T-Mobile Retail Sales Associate SAN JOSE | 1095 E Brokaw Rd
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and provide a strong customer experience. This is a learning role: associates build the skills and expertise needed to prepare for promotion to Mobile Expert after completing training. Associates help customers continue their shopping journey, explore their individual needs, and see demonstrations of the latest in-store technology. They recommend personalized device, service, accessory, and Internet of Things solutions; guide customers through purchases with thoughtful questions and informative answers; and address service and sales needs with patience, honesty, and empathy. They also learn digital tools and store systems, complete training, collaborate with employees across channels to resolve issues and identify small-business leads, and contribute to a supportive, accountable team. The role is offered at the San Jose, California store at 1095 E Brokaw Rd. The listed hourly pay range is $18.70–$30.00. Full-time employees are eligible for health benefits. The job posting offers full-time or part-time availability, with schedules of 40 hours for full-time or 20+ hours for part-time.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20+ hours).
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Learn and build proficiency in customer service while delivering a high-quality customer experience and building customer loyalty.
- Help customers resume their shopping journey, whether they began online, through Customer Care, or in-store.
- Explore individual customer needs and provide hands-on demonstrations of in-store technology.
- Use side-by-side selling to recommend personalized devices, services, accessories, and Internet of Things products.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn and use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with business and customer service employees to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
