T-Mobile Retail Sales Associate SAN JOSE | 1095 E Brokaw Rd

Arch Telecom•San Jose, CA

2d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create energy and excitement around products and services, prioritize customer needs, and build meaningful connections with new and existing customers. This is a learning role. Associates work with their team to develop the skills and expertise needed to pursue promotion to Mobile Expert after completing training. The role focuses on delivering a strong customer experience while helping customers find devices, services, accessories, and connected-device solutions that meet their needs.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 lbs.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Strong desire to learn and develop customer advocacy skills and meaningful customer connections.
Competitive drive and confidence in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Use side-by-side selling to recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases by asking thoughtful questions, answering informatively, and sharing product expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small business leads.
Build peer relationships and contribute to shared accountability for company success.
Provide a first-class customer experience while working toward performance goals.