T-Mobile Retail Sales Associate SAN JOSE | 5353 Almaden Expy

Arch Telecom • San Jose, CA

2d • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused experience. This is a learning role: Associates build the skills and expertise needed to qualify for promotion to Mobile Expert after completing training.

Associates help customers continue their shopping journey, explore their needs, and find personalized device, service, and accessory solutions. They demonstrate technology, guide customers through purchases, use digital tools to explain coverage and services, and help with device and account inspections, reviews, and troubleshooting. Associates also partner with colleagues across sales, business, and customer service to resolve issues and deliver a seamless customer experience.

The role requires full-time or part-time availability. The posting describes full-time as 40 hours and part-time as 20 or more hours; it does not specify which schedule applies to an individual hire.

Requirements

• At least 18 years of age.
• High school degree or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Strong desire to learn and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.
• Ability to stand for long periods.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time work (40 hours) or part-time work (20 or more hours).

Nice To Haves

• Retail environment experience.

Responsibilities

• Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
• Explore customers’ individual needs and provide hands-on demonstrations of technology.
• Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills and processes, systems, and reference resources.
• Partner with employees across channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and share accountability for company success.
• Provide a first-class customer experience while balancing customer experience and performance goals.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and other bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED