T-Mobile Retail Sales Associate ROHNERT PARK | 591 Rohnert Park Expy
About The Position
Arch Telecom’s Mobile Associates work as part of a retail team to bring the T-Mobile brand to life. They serve as brand ambassadors, create excitement around products and services, and focus on customer needs in a fast-paced retail environment. Associates build new and existing customer relationships, develop expertise in identifying customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role, with training intended to build the skills and expertise needed for promotion to Mobile Expert. The position involves providing a high-quality customer experience, supporting customers throughout their shopping journey, demonstrating technology, recommending personalized device and service solutions, and guiding customers through purchases. Associates learn to use digital tools and in-store systems, complete training, collaborate with colleagues across channels, resolve customer issues, and identify small-business leads. The posting lists full-time or part-time availability, with full-time defined as 40 hours and part-time as 20 or more hours.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Provide customer service and a best-in-class customer experience while building customer loyalty.
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
