T-Mobile Retail Sales Associate SAN JOSE | 5353 Almaden Expy
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand, create excitement around products and services, and focus on customer needs. This is a learning role: associates build the skills and expertise needed to progress to Mobile Expert after completing training. The role involves helping customers continue their shopping journey, understanding their needs, demonstrating technology, and recommending personalized device, service, and accessory solutions. Associates use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and guide customers through purchases with patience, honesty, and empathy. They complete training on the in-store experience, systems, processes, and reference resources, and partner with colleagues across sales and customer service to resolve issues, refer small-business leads, and create a seamless customer experience. The position is available on a full-time (40 hours) or part-time (20+ hours) basis at the San Jose store at 5353 Almaden Expy. Hourly pay is $18.70–$30.00, with uncapped commission opportunities.
Requirements
- At least 18 years of age.
- High school degree or GED.
- At least 6 months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 lbs.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail-environment experience.
Responsibilities
- Help customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in-store.
- Explore individual customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized devices, services, accessories, and Internet of Things products through side-by-side selling.
- Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
- Approach customer service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and deliver a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for the company's success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
