T-Mobile Retail Sales Associate ROHNERT PARK | 591 Rohnert Park Expy

Arch Telecom•Rohnert Park, CA

2d•Onsite

About The Position

Arch Telecom’s Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an engaging customer experience. This is a learning role: associates build the skills and expertise needed to pursue promotion to Mobile Expert after completing training. They learn customer service and sales while helping customers find suitable devices, plans, accessories, and other connected products. Associates use digital tools to demonstrate coverage, explain services, and inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, systems, processes, and reference resources, and work with colleagues across channels to resolve customer issues and identify small-business leads. The role is available with either full-time (40 hours) or part-time (20+ hours) availability.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Strong desire to learn and build meaningful connections with customers.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work with peers and store leaders, learn and share best practices, and help resolve customer issues.
Ability to balance customer experience with performance goals.
Ability to stand for long periods.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time (40 hours) or part-time (20+ hours) work.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey, whether it began online, through Customer Care, or in store.
Explore customers’ individual needs and demonstrate current technology in store.
Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, answering questions, and sharing expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage and explain plans and services.
Inspect, review, and troubleshoot devices and customer accounts.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with business and customer-service employees to provide a seamless customer experience and resolve issues.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared team success.