T-Mobile Retail Sales Associate AVON | Fawcett Rd

Arch Telecom•Avon, CO

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Retail Sales Associates work as part of a team to represent the T-Mobile brand and create an energetic, customer-focused experience. This is a learning role: associates build the skills and expertise needed to advance to Mobile Expert after completing training. Associates help customers continue their shopping journey, explore their needs, and make informed purchasing decisions. They demonstrate devices and services, recommend personalized solutions and accessories, and use digital tools to explain coverage, plans, and account or device options. The role also involves learning store processes and systems, partnering with colleagues across sales and customer service, resolving customer issues, and identifying small-business leads. The position is available as full-time (40 hours) or part-time (20+ hours).

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Strong desire to learn customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.
Six months of customer service and/or sales experience.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
Explore customer needs and provide hands-on demonstrations of devices and technology.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
Approach sales and service needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device or account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with colleagues across channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.