T-Mobile Retail Associate Manager MIDDLE ISLAND | Middle Country Rd
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Retail Associate Managers (RAMs) work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create enthusiasm for products and services, prioritize customer needs, and build new and ongoing customer relationships by identifying needs, educating customers, demonstrating products, and recommending solutions. This is a learning role that includes developing skills with the team and assisting the Retail Store Manager with operational duties. The position involves helping customers continue their shopping journey, providing hands-on demonstrations of devices and technology, and recommending personalized device, service, accessory, and Internet of Things solutions. RAMs guide customers through purchases, learn to use digital tools to demonstrate coverage and services, and assist with device and account reviews and troubleshooting. They complete training on the in-store experience, systems, processes, and reference resources. They also partner with colleagues across business and customer-service channels to resolve issues, refer small-business leads, and support a seamless customer experience. The role is full-time, 40 hours per week, at the Middle Country Road store in Middle Island, New York. Compensation is listed as $19.00–$21.00 base plus commission per month. The posting also mentions bonus earnings, automatic raises tied to attainable milestones, career advancement opportunities, an Employee Stock Ownership Program, and health benefits for full-time employees.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Leadership ability and confidence to succeed in a fast-paced sales environment.
- Willingness to lead the team, share best practices, serve customers, and resolve issues.
- Effectiveness with operational, financial, and performance management.
- Strong communication skills with both team members and customers.
- Prior wireless sales experience.
- Available to work full-time, 40 hours per week.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ individual needs and demonstrate current technology in the store.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through the purchasing experience by asking thoughtful questions, providing informative answers, and sharing product expertise.
- Assist the Retail Store Manager with daily operations and coaching.
- Use digital tools to demonstrate network coverage, plans, and services, and assist with device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Bonus earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
