T-Mobile Retail Associate Manager ROSEDALE CENTER
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the United States. Retail Associate Managers (RAMs) work as part of a retail team to represent the T-Mobile brand and its core values. They create excitement around products and services, prioritize customer needs, and build meaningful customer relationships by identifying needs, demonstrating technology, and recommending suitable devices and services. This is a learning role that involves developing required skills while assisting the Retail Store Manager with store operations. The role focuses on delivering a high-quality customer experience, helping customers continue their shopping journey across online, Customer Care, and in-store channels. RAMs explore customers’ needs, provide hands-on product demonstrations, guide purchasing decisions, use digital tools to demonstrate network coverage and service options, and assist with device and account reviews and troubleshooting. They complete training on store experiences, processes, systems, and resources, and collaborate with colleagues across business and customer service channels to resolve issues, identify small-business leads, and support a seamless customer experience. The position is full-time, with a stated schedule of 40 hours. The listed pay range is $11.41–$13.41 base plus commission per month. The posting describes the role as experienced and notes that prior wireless sales experience is desired.
Requirements
- Be at least 18 years of age.
- Have a high school degree or GED.
- Be able to stand for long periods of time.
- Be able to lift objects weighing up to 25 pounds.
- Have reliable transportation.
- Work full-time, 40 hours.
Nice To Haves
- Prior wireless sales experience.
- Leadership ability and confidence to succeed in a fast-paced sales environment.
- Willingness to lead teammates, share best practices, serve customers, and resolve issues.
- Effectiveness in operational, financial, and performance management.
- Strong communication skills with both teammates and customers.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore individual customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Assist the Retail Store Manager with daily operations and coaching.
- Use digital tools to demonstrate network coverage, plans, services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Bonus earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
