T-Mobile Retail Sales Associate ROSEDALE CENTER Avg. All in $30
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Mobile Associates are part of a retail team that represents the T-Mobile brand and creates an energetic, customer-focused shopping experience. This is a learning role: associates build the skills and expertise needed to advance to Mobile Expert after completing training. Associates help customers continue their shopping journey, explore individual needs, and make informed choices through hands-on technology demonstrations and personalized recommendations. They learn to use digital tools to explain coverage, plans, devices, and services, and to inspect, review, and troubleshoot customer devices and accounts. Associates also complete training on store experiences, processes, systems, and reference resources. The role involves working with store peers, leaders, and colleagues in business and customer service to resolve issues, support a seamless customer experience, identify and hand off small-business leads, and contribute to shared success. Arch Telecom describes diversity and inclusion as foundational to its organization and welcomes employees with diverse perspectives, backgrounds, and experiences.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for full-time work (40 hours) or part-time work (20 or more hours).
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail-environment experience is preferred.
- Strong desire to learn and master customer service skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to learn and share best practices with peers and store leaders.
- Ability to balance customer experience and performance goals.
Responsibilities
- Provide customer service and a high-quality in-store customer experience while building customer loyalty.
- Help customers continue their shopping journey, whether it began online, through Customer Care, or in a store.
- Explore customer needs and demonstrate current technology in-store.
- Recommend personalized devices, service plans, accessories, and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with colleagues across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and share accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Opportunities for career advancement.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
