T-Mobile Retail Associate Manager ROSEDALE CENTER

Arch Telecom•Roseville, MN

17h

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. The Retail Associate Manager (RAM) works as part of a retail team to represent the T-Mobile brand and its core values, create enthusiasm for products and services, and prioritize customer needs. This is a learning role in which the RAM develops skills alongside the team and assists the Retail Store Manager with operational duties. The RAM builds customer relationships, identifies individual needs, demonstrates technology, and recommends personalized device, service, and accessory solutions. The role also involves learning store systems and processes, using digital tools to support customer interactions, and partnering across business and customer-service channels to resolve issues and identify small-business leads. The position is full-time, 40 hours per week.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Leadership capability and confidence to succeed in a fast-paced sales environment.
Willingness to lead teammates, share best practices, serve customers, and resolve issues.
Effectiveness with operational, financial, and performance management.
Strong communication skills with customers and team members.
Prior wireless sales experience.

Responsibilities

Provide a high-quality customer experience and build customer loyalty.
Help customers continue their shopping journey across online, customer-care, and in-store channels.
Explore customer needs and demonstrate in-store technology.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases by asking thoughtful questions, answering informatively, and sharing expertise.
Assist the Retail Store Manager with daily operations and coaching.
Learn and use digital tools to demonstrate network coverage, plans and services, and device or account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.
Share best practices and help lead the team while serving customers and resolving issues.