Store Manager - Rosedale Center
About The Position
The Store Manager leads sales and customer service efforts at Macy’s and oversees store operations, including selling and service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. The manager develops the team through training, coaching, and development, and performs additional duties as assigned. The role drives a customer-centric selling culture, develops sales-focused leaders and colleagues, ensures consistent execution of company initiatives and operating standards, and maintains a clean, organized, customer-ready store. The Store Manager recruits, hires, trains, coaches, evaluates, and develops colleagues; manages performance and behavioral expectations; resolves colleague complaints and problems; and builds talent pipelines and career progression plans. The position also leads the team in supporting local community initiatives.
Requirements
- High school diploma or equivalent work experience in a related field.
- 5+ years of direct experience.
- Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
- Ability to perform heavy lifting, constant moving, standing, and reaching with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 lbs.
- Ability to stoop, kneel, crouch, and climb ladders; may need to reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Drive sales by fostering a customer-centric selling culture and identifying business-driving opportunities.
- Coach, develop, follow up with, and recognize the team to support sales performance and growth.
- Ensure the leadership team follows weekly business reviews and supports action plans to address deficiencies.
- Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
- Manage hours, attendance, and utilization of weekend hours.
- Coach the leadership team to achieve Colleague Star Reward goals and communicate program benefits.
- Lead delivery of company initiatives and clearly communicate objectives and priorities.
- Promote awareness of shortage prevention and ensure compliance with policies and procedures.
- Coach colleagues to deliver selling behaviors that enhance the customer experience.
- Mentor Sales & Customer Service Managers in using sales reports and observations to coach colleagues.
- Review reports and colleague observations, provide constructive feedback to leaders, and identify improvement areas.
- Recognize successful selling behaviors and coach the store team to improve sales performance.
- Ensure active supervision throughout the store and maintain customer readiness and a clean, organized, easy-to-shop environment.
- Recruit qualified sales-focused leaders and build a talent pipeline for future advancement and promotion.
- Ensure timely completion of required training and leadership engagement with new hires.
- Execute recognition programs and energize and engage colleagues through storewide rallies.
- Fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areas.
- Hold leaders accountable for consistent coaching and conduct ongoing talent analysis and career progression planning.
- Use talent strategies and tools to support colleague development, promotion, and advancement.
- Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues.
- Manage the team to meet or exceed performance and behavioral expectations and resolve colleague complaints and problems.
- Lead the team in supporting local community initiatives.
- Maintain regular, dependable attendance and punctuality and foster an environment of acceptance and respect.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
