Financial Center Assistant Manager - Rosedale Financial Center

Bank of America • Rosedale, NY

4d • Onsite

About The Position

The Financial Center Assistant Manager manages a financial center in collaboration with senior team members, supporting operational excellence and ensuring that center operations run effectively and cohesively. The role oversees the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and improvements to financial center performance. The Assistant Manager ensures that directives are implemented and takes leadership responsibility for the financial center when teammates are absent.

Bank of America emphasizes an inclusive, in-office culture that supports collaboration, engagement, and career development. This position is based at the Rosedale Financial Center in Rosedale, New York, and is scheduled for 40 hours per week on first shift. Weekend and/or extended hours may be required, and the employee may be scheduled at another financial center within a reasonable distance. Compensation is $28.69–$39.01 per hour; offers depend on experience, education, and skill set. The role has a base salary and is not incentive eligible, and it is currently benefits eligible.

Requirements

• High School Diploma, GED, Secondary School, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively, getting things done and building and nurturing strong relationships.
• Demonstrates passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confidently identifies solutions based on client needs and resolves problems independently or brings in others as needed.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Follows established processes and guidelines, acting in the best interest of clients and the bank and adhering to applicable laws and regulations.
• Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities to drive success, and hold others accountable to results.
• Must be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Manage client traffic, engage and appropriately route clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Oversee the smooth and efficient functioning of the teller line and day-to-day policy and procedure adherence.
• Ensure directives are implemented and lead the financial center when teammates are absent.

Benefits

• Paid time off.
• Access to resources and support for employees.
• Currently benefits eligible; the posting describes benefits as industry-leading, affordable, competitive, and flexible, but does not specify individual benefit types.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED