Financial Center Assistant Manager - Gurnee Financial Center
About The Position
The Financial Center Assistant Manager collaborates with senior team members to manage a financial center, support operational excellence, and ensure its functions run effectively and cohesively. The role oversees the smooth and efficient operation of the teller line, day-to-day adherence to policies and procedures, and efforts to improve financial center performance. The assistant manager ensures directives are implemented and provides leadership for the financial center when teammates are absent. This position is based at the Gurnee Financial Center in Gurnee, Illinois. It is a 40-hour-per-week, first-shift role. The position requires working weekends and/or extended hours and may involve scheduling at another financial center within a reasonable distance. Compensation is $28.69–$39.01 per hour, with offers determined by experience, education, and skill set. The role has a base salary and is not incentive eligible. It is benefits eligible.
Requirements
- High school diploma, GED, secondary school education, or equivalent.
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Ability to collaborate effectively, get things done, and build and nurture strong relationships.
- Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
- Confidence identifying solutions based on clients’ needs and resolving problems independently or involving others as needed.
- Effective and confident communication skills and comfort engaging with all clients.
- Ability to learn and adapt to new information and technology platforms.
- Strong critical-thinking and problem-solving skills to meet clients’ needs.
- Ability to follow established processes and guidelines, act in the best interests of clients and the bank, and comply with applicable laws and regulations.
- Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
- Ability to work weekends and/or extended hours, including possible scheduling at any financial center location within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience working in an environment with individual and team goals that were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic by engaging and appropriately routing clients, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and effective execution.
- Oversee the smooth and efficient functioning of the teller line and day-to-day adherence to policies and procedures.
- Ensure directives are implemented and lead the financial center when teammates are absent.
Benefits
- Benefits eligibility.
- Access to paid time off.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
