Financial Center Assistant Manager - Gurnee Financial Center

Bank of America•Gurnee, IL

12h•Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager manages a financial center in collaboration with senior team members, supporting operational excellence and ensuring that the center operates effectively and cohesively. The role oversees functions including smooth and efficient teller-line operations, day-to-day adherence to policies and procedures, and improvement of financial center performance. It ensures that directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position manages client traffic and business results, coaches employees, and fosters a world-class client experience. It also leads market-level initiatives, engages employees on business strategy, and manages organizational priorities and execution. The role is based at the Gurnee Financial Center in Gurnee, Illinois, and is an in-office position. The scheduled shift is first shift, with 40 hours per week. Weekend and/or extended-hours work may be required, including assignment to another nearby financial center.

Requirements

High school diploma, GED, secondary school education, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in clients’ best interests.
Collaborates effectively and builds and nurtures strong relationships.
Demonstrates passion, commitment, and drive to improve clients’ financial lives.
Can identify solutions based on client needs and resolve problems independently or involve others as appropriate.
Communicates effectively and confidently and is comfortable engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet clients’ needs.
Follows established processes and guidelines, and complies with applicable laws and regulations.
Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Can interpret performance results, identify opportunities, and hold others accountable.
Must be able to work weekends and/or extended hours, including possible scheduling at another financial center within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of financial-services products and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic, engage clients, route them appropriately, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client-experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Support the financial center’s operational excellence, including efficient teller-line functioning and adherence to policies and procedures.
Ensure directives are implemented and assume financial center leadership when teammates are absent.
Interpret performance results, identify opportunities to drive success, and hold others accountable to results.
Work weekends and/or extended hours as needed, potentially at any financial center location within a reasonable distance.