Seasonal Ambassador - Rosedale Center
About The Position
Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while helping create a fun and inclusive team environment and memorable customer experiences. The role includes sharing personalized product recommendations, educating customers about Lush products and brand values, and helping make a positive impact through the brand’s work. Seasonal Ambassadors contribute to sales and customer experience, team development and inclusion, and operational excellence. They use sales results and feedback to improve performance, expand their product knowledge, maintain an appealing store, support inventory and merchandising, and follow company policies and procedures. The position is a contract role for 0–39 hours per week, with a flexible schedule that accommodates store needs, including evenings, weekends, and holidays. The posted pay is $15.50 per hour at Rosedale Center.
Requirements
- Excellent customer service skills.
- Flexibility to adapt to changing situations and priorities in a fast-paced environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Strong problem-solving skills for addressing issues in day-to-day operations.
- Experience working in a team environment.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results and feedback to exceed sales goals and grow contribution to store sales.
- Provide an exceptional customer experience by listening to customers, identifying their needs, asking open-ended questions, and demonstrating product benefits and features.
- Look for opportunities to make customers’ day and provide personalized product recommendations.
- Educate customers about Lush brand values, including fighting animal testing, fresh cosmetics, ethical buying, 100% vegetarian products, handmade products, and naked packaging.
- Support community engagement by hosting store parties and other initiatives to bring in traffic and share what makes Lush unique.
- Continually expand product knowledge and stay up to date on products, ingredients, and benefits to make informed recommendations.
- Use Lush resources to develop sales techniques and product knowledge, assess performance, seek feedback, and support team growth.
- Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote collaboration and recognize employees’ contributions.
- Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and stay current with company news and updates.
- Maintain a clean, organized, and visually appealing store.
- Use visual merchandising guidelines and make real-time product-display adjustments based on sales.
- Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
